Maxuria Return and Refund Policy

Conditions for Return

Not as Described: If your item arrives different from its description, please contact us within 7 days of delivery. We will review the issue and work with you to arrange a return and refund.

How to Initiate a Return

To initiate a return, please follow these steps:

1. 1Contact our support team at info@maxuria.com
2. 2Provide your order details, reason for return, and any supporting images (if applicable).
3. 3We will guide you through the return process and issue a shipping label if needed.

Return Shipping

For U.S. customers, Maxuria will cover return shipping costs for approved returns.

For international orders, returns are not accepted. Before shipment, our team will carefully review the item’s condition, photos, and details with the customer to ensure satisfaction. In the rare event that a return is approved, original shipping fees, import duties, VAT, taxes, and other customs-related charges are non-refundable.

Condition of Returned Items

If you wish to initiate a return, the item must be returned in the same condition as received, with all original tags, accessories, packaging, and accompanying materials included. Items must not be used, worn, altered, damaged, or modified in any way after delivery.

Please ensure that returned items are securely packaged to prevent damage during transit. The buyer is responsible for properly packaging the return shipment.

Items that are damaged, altered, lost, improperly packaged, or otherwise compromised while in the buyer’s possession, including during return shipping, are not eligible for a return or refund. This includes, but is not limited to, items with removed tags, stains, odors, signs of wear, or missing accessories.

Timelines